Your Privacy, Our Priority

When you register on HealthCrew 24x7, we collect information such as your full name, email address, phone number, date of birth, and gender. This information is essential to create and manage your account and provide personalized healthcare services.

To facilitate doctor-patient interactions, we may collect health-related information including symptoms, medical history, appointment details, prescriptions, and any data you choose to share during consultations. This data is treated with the highest level of confidentiality.

We automatically collect certain technical information when you use our platform — including your IP address, browser type, device identifiers, pages visited, and time spent on the platform. This helps us improve performance and user experience.

Your information is primarily used to connect you with verified healthcare professionals, manage your appointments, send booking confirmations and reminders, and provide seamless clinic or home-visit healthcare experiences.

We analyze aggregated, anonymized usage data to understand how our platform is used, identify issues, and continuously improve features, performance, and overall user experience on HealthCrew 24x7.

We use your contact information to send important updates about your appointments, health tips, platform notifications, and — only with your consent — promotional offers and newsletters. You can manage your communication preferences anytime from your account settings.

Your relevant health information is shared with the doctors or healthcare professionals you book appointments with on our platform. This sharing is strictly limited to what is necessary to deliver your requested healthcare service.

We may engage third-party service providers for functions such as payment processing, cloud hosting, and analytics. These partners are contractually bound to handle your data securely and are prohibited from using it for any purpose beyond the services they provide to us.

We may disclose your information if required by law, court order, or governmental authority. We may also share data to protect the rights, safety, or property of HealthCrew 24x7, our users, or the general public in accordance with applicable law.

Cookies are small text files stored on your device when you visit our platform. HealthCrew 24x7 uses cookies to keep you logged in, remember your preferences, and understand how you interact with our services.

We use essential cookies (required for the platform to function), preference cookies (to remember your settings), and analytics cookies (to measure platform performance). We do not use advertising or tracking cookies that follow you across other websites.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on HealthCrew 24x7.

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can update most of your information directly through your account profile settings.

You may request the deletion of your personal data at any time. Upon verification, we will delete your information from our systems, subject to any legal obligations that require us to retain certain records for a specified period.

You have the right to receive a copy of your personal data in a structured, machine-readable format. You may also withdraw consent for optional data processing (such as marketing communications) at any time without affecting the lawfulness of prior processing.

HealthCrew 24x7 employs industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive information, and role-based access controls to ensure only authorized personnel can access your data.

In the unlikely event of a data breach that affects your personal information, we are committed to notifying you and the relevant authorities in a timely manner as required under applicable data protection laws, including the Information Technology Act, 2000 and its amendments.