Simple Terms, Clear Expectations

Our platform is open to individuals who are 18 years of age or older. If you are under 18, you may use HealthCrew 24x7 only with the involvement and consent of a parent or legal guardian. By creating an account, you confirm that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately at info@healthcrew24x7.com if you suspect any unauthorized access or security breach related to your account.

HealthCrew 24x7 reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, misuse the platform, or harm other users or healthcare professionals. We will make reasonable efforts to notify you before taking such action, except in cases of serious misconduct.

When you book an appointment through HealthCrew 24x7, you are entering into a confirmed scheduling arrangement with your chosen healthcare professional. Please ensure all details — including date, time, service type, and location (clinic or home visit) — are accurate before confirming your booking.

You may cancel or reschedule an appointment at no charge if done at least 24 hours before the scheduled time. Cancellations made within 24 hours may be subject to a cancellation fee, depending on the healthcare provider's policy. Details are displayed clearly at the time of booking.

In rare cases, a healthcare professional may need to cancel or reschedule your appointment due to an emergency or unavoidable circumstance. In such cases, you will be notified promptly and offered an alternative slot or a full refund, as applicable.

Payments for appointments and services on HealthCrew 24x7 are processed securely through our trusted payment partners. All fees are displayed clearly before you confirm a booking. By completing a payment, you authorize the charge for the stated amount. We accept major payment methods including UPI, credit/debit cards, and net banking.

Refunds are processed for eligible cancellations (as per our cancellation policy), failed transactions, and cases where a service was not delivered as promised. Approved refunds are credited back to the original payment method within 5–7 business days. We are committed to making refunds hassle-free.

If you believe a charge was made in error, please contact our support team at billing@healthcrew24x7.com before initiating a chargeback with your bank. We will investigate and resolve most billing disputes within 48–72 hours. Initiating an unjustified chargeback may result in account suspension.

HealthCrew 24x7 is a technology platform that connects patients with independent healthcare professionals. We facilitate scheduling and communication but are not a medical provider. The medical advice, diagnosis, and treatment decisions made during consultations are solely the responsibility of the respective healthcare professional.

While we verify the credentials of all healthcare professionals on our platform, HealthCrew 24x7 does not guarantee specific medical outcomes or results. In case of a medical emergency, please call your local emergency services immediately rather than relying on the platform.

To the fullest extent permitted by applicable law, HealthCrew 24x7 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability to you in any circumstance shall not exceed the amount you paid for the specific service that gave rise to the claim.

All content on HealthCrew 24x7 — including the platform name, logo, design, text, graphics, software, and features — is the intellectual property of HealthCrew 24x7 and is protected under applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Any content you submit on the platform — such as reviews, feedback, or profile information — remains your property. However, by submitting it, you grant HealthCrew 24x7 a non-exclusive, royalty-free license to use, display, and improve our services using that content, in accordance with our Privacy Policy.

You agree not to copy, scrape, reverse engineer, or misuse any part of our platform or its data. Any attempt to access our systems without authorization, or to reproduce our proprietary content for commercial purposes, is strictly prohibited and may result in legal action.

These Terms of Service are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and all other applicable Indian statutes. By using our platform, you consent to the exclusive jurisdiction of Indian courts for any disputes.

We believe most concerns can be resolved through open communication. If you have a dispute, please reach out to our support team first. If a resolution cannot be reached amicably, both parties agree to resolve disputes through binding arbitration under the Arbitration and Conciliation Act, 1996, before pursuing litigation.

Any legal proceedings arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in India. By continuing to use HealthCrew 24x7, you irrevocably submit to the personal jurisdiction of such courts.